Privacy Policy

1.1 You may provide us with your personal information voluntarily. We may also receive information about you from third parties such marketing agencies, market research companies, our suppliers, affiliate partners, contractors and consultants, group companies, data providers, public websites (such as Companies House or domain registration data), and public agencies, which we refer to as “third party sources” or “suppliers” throughout this policy. For the avoidance of doubt, “third party sources” include, as and when applicable for the provision of the services, credit reference agencies, open banking providers (for identity and document verification purposes and fraud and risk screening purposes).

1.2 You may give us personal information about yourself by using the online forms provided on our website, setting up an account with us, using bulletin boards or forums on our website, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us.

1.3 We may automatically collect certain information when you visit, use, or navigate our services. This information does not reveal specific personal details, such as your name or contact information, but may include information such as your Internet Protocol (IP) address, browser and device characteristics as well as other technical information.

Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information. We refer to this as “personal information” throughout this policy.

3.1 The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you;
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter;
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests. We make sure we consider and balance any potential impact on you and your rights. Our legitimate interests are: run, grow and develop our business; operate our website and our app; to prevent fraud and enable us to give you the best and most secure customer experience (including to maintain service integrity, security, and reliability); carry out marketing, market research and business development; to investigate complaints, disputes or misuse; and for internal group administrative purposes.
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.

4.1 We may share your personal information with our group companies and the following third parties, where relevant:

• our payment service providers to facilitate subscription payments for our credit building service;
• with respect to the guarantee coverage for tenants services, to the landlord;
• credit reference agencies;
• our suppliers, business partners and sub-contractors, including our insurers in the event we need to make a claim under our insurance cover;
• analytics and search engine providers that assist us in the improvement and optimisation of our website;
• affiliate partners;
• technical subcontractors;
• our legal and other professional advisers, including our auditors;
• fraud prevention agencies, other companies and organisations to prevent or detect fraud and other crimes;
• the Information Commissioner's Office and other regulators and authorities;
• the police, HMRC and any other law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation;
• credit reference agencies (Experian and Equifax) to report verified on-time rent payments;
• if necessary, debt collection agencies to recover unpaid subscription fees.

4.2 We may also share personal information with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

4.3 We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

5.1 We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5.2 To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

5.3 In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6.1 You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at any time. You have the right to request that we:

• provide you with a copy of your personal information that we hold (the right of access);
• update your personal information where it is out of date or incorrect (the right of rectification);
• delete personal information that we hold about you (the right to erasure or right to be forgotten);
• restrict the way in which we process your personal information (the right to restriction);
• transfer your personal information to a third party (the right to data portability);
• stop processing your personal information for direct marketing purposes (the right to object);
• stop any consent-based processing of your personal information after you withdraw that consent.

7.1 Our services are not directed at people under the age of 18.

7.2 We do not knowingly collect personal information from children under 18.

8.1 We may collect and use your personal information for undertaking marketing by email, telephone and post.

8.2 We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing and business development purposes.

8.3 However, we will always obtain your consent to direct marketing communications where we are required to do so by law.

8.4 If you wish to stop receiving marketing communications, you can contact us by email at support@rentmigo.co.uk.

9.1 We may transfer your personal information outside the UK.

9.2 Whenever we transfer your personal information out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the UK.
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal information the same protection it has in UK.

9.3 Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the UK.

10.1 The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted via our website or app and any transmission is at your own risk.

10.2 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

10.3 We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11.1 Our website or app may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12.1 We may update this privacy policy from time to time and will post any changes on our website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If we make any significant changes to this policy, we will use reasonable endeavours to provide notification by email, post or otherwise.

13.1 If you have any queries about how we collect, store or use your personal information, please contact us at support@rentmigo.co.uk.

13.2 We hope that we can resolve any query or concern you raise about our use of your information. However, if you feel that we have not addressed your complaint or concern adequately you have the right to complain to your local data protection authority. In the UK, that’s the Information Commissioner’s Office (ICO) (ico.org.uk).